Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic.
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic.
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic.
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic.
We provide our transparent call centre services to both U.S. and Canadian-based travel agencies. TEH Call Center allows your travel agency the ability to provide daily 24-hour service, without the headache and expense of having to staff up yourselves. We answer the phone on your behalf, using your agency name, assisting your clients by utilizing client profiles from your database, and using your GDS pseudo city codes so that your agency retains all GDS segment credits. We provide professionally monitored and managed call center capabilities facilitating your travel agency business whenever you require assistance. We manage your account and your clients with demonstrated integrity. TEH Call Center provides seamless interaction with your clients, representing your agency in a professional manner. We proudly operate as a trusted extension of your travel agency.
Turn to TEH Centre. We’ll do the work for you, with rock solid reliability…and you’ll get all the credit.
TEH Centre client-centric approach to working with your travelers is the best in the business. We keep the brand promises you make.
You need a partner you can trust with the most important part of your business—your customer. We proudly represent your brand and help you cultivate and maintain loyal happy customers. As one of the most trusted worldwide travel services providers, we’ll treat your clients like you would, 24 hours a day.
As a matter of fact, your customers expect an exceptional experience every time they pick up the phone. We have rigorous hiring standards and the ability to rapidly mobilize additional agents as emergency conditions warrant. Combine our expert staff with our advanced communications technology, and you have an unbeatable emergency travel solution. The TEH after-hours service can be accessed toll-free 24 hours a day from over 80 countries. Just one call will handle essentially any travel concern that your clients may encounter.
Your travelers will work with experienced agents who average over 30 years of business travel experience. Our teams are proficient in all major GDS platforms allowing for system flexibility for our valued clients. TEH’s advanced technology systems use intelligent screen pop displays that provide detailed account and traveler information to our agents creating a more personalized experience for your travelers. Digital call recording ensures our stringent quality control standards are being met from each of our contact centers in Colorado and New York. Our scalable staffing solutions help us to grow with your organization and, during heavy demand periods, our operations can scale to meet demand by providing additional support for weather events and scenarios where travel is disrupted anywhere around the world. And, for added peace of mind, our redundant technology centers ensure consistent reliability with 99.98% uptime.
A tragic event, civil unrest, strikes, inclement weather, cancelled flights or a natural disaster can leave you wondering if your travelers are protected while on the road. TEH has global processes and systems in place to monitor your travelers every step of the way, giving you and your clients the peace of mind, they deserve.
Duty of Care – We proactively look for and manage trip disruptions and traveler risk scenarios to ensure your travelers always have options while on the road. Being one step ahead keeps your traveler safe and equipped with options during their journeys.
Invite your top executives and frequent travelers to experience exceptional service using our VIP and Elite VIP services. Our highly trained agents focus on the unique needs of VIP travelers and position your agency in the most favorable light. We are happy to help you pamper your very best clients.
With over four decades of experience, TEH offers a broad range of services to meet the diverse needs of business travel agencies all over the world. As an industry leader, in addition to providing after-hours and queue monitoring support, we are now offering email monitoring to our agency network. We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed. Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.
Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. Our email team can respond to customer requests around the clock.
How it Works
We provide our transparent call center services to both U.S. and Canadian-based travel agencies. TEH Call Center allows your travel agency the ability to provide daily 24-hour service, without the headache and expense of having to staff up yourselves. We answer the phone on your behalf, using your agency name, assisting your clients by utilizing client profiles from your database, and using your GDS pseudo city codes so that your agency retains all GDS segment credits. We provide professionally monitored and managed call center capabilities facilitating your travel agency business whenever you require assistance. We manage your account and your clients with demonstrated integrity. TEH Call Center provides seamless interaction with your clients, representing your agency in a professional manner. We proudly operate as a trusted extension of your travel agency.
TEH Call Center has made a significant investment in hiring qualified, experienced travel agents to assist your clients. On average, each travel agent has over five years of travel agency experience. Before hiring a travel agent, TEH Call Center tests for a demonstrated working knowledge on a minimum of two GDS's and a willingness to be trained on the other two. In order to ensure that our travel agents are kept current on GDS enhancements, we provide ongoing recurrent training. To assist with identifying training needs, our Training Department monitors all TEH Call Center agents for Quality Control purposes. This allows us to review agent conversations, thereby assisting us in our training efforts and ensuring that your clients are treated in a professional, caring manner on a consistent basis. Lastly, our experienced Management team has over 30 years of combined experience in the 24/7 call center environment.
TEH Call Center unbundled pricing is clear and concise. We charge a nominal monthly membership fee and then only charge your agency on a per transaction basis. You only pay for the calls your clients make and the tickets we process. Unlike doing business with some of our competitors, who only offer package deals, our travel agency clients aren't required to pay for services they aren't using. It's a pricing structure that's fair to you and to us.